PROFESSIONAL SERVICES
are mostly used when integrating LemonTree into tool chains. Consulting, analysis, and customization are available depending on customer requirements. Upon request, we also offer company-specific user training for the practical use of LemonTree. Please request an individual quote for a suitable hourly package.
GLOBAL SUPPORT
offers optimal support for the daily use of LemonTree. Fast response times and direct access to LemonTree experts are the most important features. Please request an individual quote for a suitable hourly package.
HELP DESK
is the standard support service for experienced LemonTree users. Communication takes place via email with a guaranteed response time of 3 days. This basic support service is free of charge.
OUR SERVICE MODELS | |||||
|---|---|---|---|---|---|
| Help Desk | Global Support | Professional Services | |||
| Application Questions | - | Consulting, analysis, design, and programming for the integration of Lemontree into existing or future tool chains. Company-specific training for the use of Lemontree. |
|||
| Software Issues | |||||
| Feature Request | |||||
| Email Support | |||||
| Telephone Support | - | ||||
| Video Support | - | ||||
| Max. Response Time | 72 h | 4 h | |||
| Settlement | free of charge | Hourly Packages | Hourly Packages | ||
We would be happy to advise you on which of the three models is the best form of support for your Tools Experts or LemonTree users.